Firmware update: Difference between revisions
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(Created page with "Allegro Packets releases new firmware on a regular basis. All customers with active support can install a new version to get access to new features and improvement. In most ca...") |
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Allegro Packets releases new | Allegro Packets releases new Firmware on a regular basis. All customers with an active support contract can install a new version for access to new features and improvement. | ||
In most cases, it is possible to also downgrade to an older version in | In most cases, it is possible to also downgrade to an older version in the event a problem appears with a newer Firmware update. If this happens, please [[Reporting bugs|contact us]] so we can fix the issue. | ||
New | New Firmware versions can be uploaded to the device either manually or automatically via our online service. In any case, a Firmware version is ''never'' activated automatically but must be activated manually as this step will clear all previous measurement data. | ||
== Online check and upload == | == Online check and upload == | ||
If the device has | If the device has Internet access, it is possible to check for new Firmware versions and load them automatically to the device. | ||
# Go to the menu "Settings -> Firmware | # Go to the menu "Settings -> Firmware update" | ||
# Click on "Check for new | # Click on "Check for new Firmware" | ||
# A | # A dialogue will tell if new Firmware is available, and if so, the changes will be shown. | ||
# After confirmation, the | # After confirmation, the Firmware will be loaded onto the device but it is not yet activated! | ||
== Manual upload == | == Manual upload == | ||
With each release, Allegro Packets will send you an email with release notes and a link to download the update. If you | With each release, Allegro Packets will send you an email with release notes and a link to download the update. If you wish to be added to this mailing list, please send us an email with the Allegro serial number to support@allegro-packets.com with the subject „Release“. You will find the serial number via the web interface under "Info → System Info → System ID". A link to unsubscribe from the mailing list is included in every email. | ||
The release mail will contain a download link for the | The release mail will contain a download link for the Firmware image and the release notes. | ||
# Go to the menu "Settings -> Firmware update" | # Go to the menu "Settings -> Firmware update" | ||
# Click on "Upload new | # Click on "Upload new Firmware" and select the Firmware file (ending with .bin) from your computer. | ||
# The | # The Firmware will be loaded onto the device but it is not yet activated! | ||
== Activate | == Activate Firmware versions == | ||
The | The Firmware activation will stop any current packet processing and clear all measured data. The new Firmware will be installed and started. All settings will remain active. | ||
# Go to the menu "Settings -> Firmware update" | # Go to the menu "Settings -> Firmware update" | ||
# In the section "Stored | # In the section "Stored Firmwares" a list of up to 3 Firmware releases are displayed. | ||
# You can delete any version manually but the oldest one will be removed automatically once a new | # You can delete any version manually but the oldest one will be removed automatically once a new Firmware version is loaded to the device. | ||
# Click on the button "Activate this | # Click on the button "Activate this Firmware" to start the installation process. | ||
# The | # The Firmware activation can take up to 2 minutes. A confirmation dialogue should show that the new version has been successfully installed . | ||
# In rare cases, the web browser may | # In rare cases, the web browser may lose connection to the web interface so no confirmation dialogue appears, or an error is shown. | ||
: In this case, try | : In this case, try reloading the web page and check the active Firmware version shown at the beginning of the page. | ||
# If the | # If the Firmware activation fails, follow the instructions to [[Reporting bugs|report a bug]]. | ||
Revision as of 11:13, 27 April 2020
Allegro Packets releases new Firmware on a regular basis. All customers with an active support contract can install a new version for access to new features and improvement. In most cases, it is possible to also downgrade to an older version in the event a problem appears with a newer Firmware update. If this happens, please contact us so we can fix the issue.
New Firmware versions can be uploaded to the device either manually or automatically via our online service. In any case, a Firmware version is never activated automatically but must be activated manually as this step will clear all previous measurement data.
Online check and upload
If the device has Internet access, it is possible to check for new Firmware versions and load them automatically to the device.
- Go to the menu "Settings -> Firmware update"
- Click on "Check for new Firmware"
- A dialogue will tell if new Firmware is available, and if so, the changes will be shown.
- After confirmation, the Firmware will be loaded onto the device but it is not yet activated!
Manual upload
With each release, Allegro Packets will send you an email with release notes and a link to download the update. If you wish to be added to this mailing list, please send us an email with the Allegro serial number to support@allegro-packets.com with the subject „Release“. You will find the serial number via the web interface under "Info → System Info → System ID". A link to unsubscribe from the mailing list is included in every email.
The release mail will contain a download link for the Firmware image and the release notes.
- Go to the menu "Settings -> Firmware update"
- Click on "Upload new Firmware" and select the Firmware file (ending with .bin) from your computer.
- The Firmware will be loaded onto the device but it is not yet activated!
Activate Firmware versions
The Firmware activation will stop any current packet processing and clear all measured data. The new Firmware will be installed and started. All settings will remain active.
- Go to the menu "Settings -> Firmware update"
- In the section "Stored Firmwares" a list of up to 3 Firmware releases are displayed.
- You can delete any version manually but the oldest one will be removed automatically once a new Firmware version is loaded to the device.
- Click on the button "Activate this Firmware" to start the installation process.
- The Firmware activation can take up to 2 minutes. A confirmation dialogue should show that the new version has been successfully installed .
- In rare cases, the web browser may lose connection to the web interface so no confirmation dialogue appears, or an error is shown.
- In this case, try reloading the web page and check the active Firmware version shown at the beginning of the page.
- If the Firmware activation fails, follow the instructions to report a bug.