Reaching Allegro Packets Support: Difference between revisions
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== How to get support for | == How to get support for Allegro hardware or software == | ||
On this page you | On this page you will find important information about the initial setup of the Allegro Network Multimeter. If you have any questions or difficulties, please contact our support department. | ||
You find the contact details of our support in each release | You find the contact details of our support department in each release mail or on the printed installation guide. | ||
We do not publish | We do not publish contact details here; support is intended for customers and potential customers. | ||
=== Necessary information === | === Necessary information === | ||
We | We may ask you for additional information if necessary: | ||
* We need the ''SystemID'' to identify your | * We need the ''SystemID'' to identify your appliance. You can find this information in the menu "Info -> System info". | ||
* If you experience a crash, a special crash log is generated that helps us | * If you experience a crash, a special crash log is generated that helps us to identify and fix the problem. See also [[Reporting bugs]]. | ||
* Often we need a | * Often we need a file "debuginfo.zip" which is available at the menu "Info -> Status". It contains multiple internal log files for different components and the current configuration (without sensitive data). | ||
* If the problem | * If the question or problem is related to specific network traffic, it can help if you create a small capture for the traffic if possible and share that trace file with us. We will give detailed information about how to obtain the capture. | ||
Revision as of 14:07, 28 April 2020
How to get support for Allegro hardware or software
On this page you will find important information about the initial setup of the Allegro Network Multimeter. If you have any questions or difficulties, please contact our support department.
You find the contact details of our support department in each release mail or on the printed installation guide.
We do not publish contact details here; support is intended for customers and potential customers.
Necessary information
We may ask you for additional information if necessary:
- We need the SystemID to identify your appliance. You can find this information in the menu "Info -> System info".
- If you experience a crash, a special crash log is generated that helps us to identify and fix the problem. See also Reporting bugs.
- Often we need a file "debuginfo.zip" which is available at the menu "Info -> Status". It contains multiple internal log files for different components and the current configuration (without sensitive data).
- If the question or problem is related to specific network traffic, it can help if you create a small capture for the traffic if possible and share that trace file with us. We will give detailed information about how to obtain the capture.