115
edits
Reaching Allegro Packets Support: Difference between revisions
Reaching Allegro Packets Support (view source)
Revision as of 08:27, 17 February 2021
, 17 February 2021no edit summary
No edit summary |
No edit summary |
||
| Line 8: | Line 8: | ||
* We need the ''SystemID'' to identify your appliance. You can find this information in the menu "Info -> System info". | * We need the ''SystemID'' to identify your appliance. You can find this information in the menu "Info -> System info". | ||
* If you experience a crash, a special crash log is generated that helps us to identify and fix the problem. See also [[Reporting | * If you experience a crash, a special crash log is generated that helps us to identify and fix the problem. See also [[Reporting Bugs]]. | ||
* Often we need a file "debuginfo.zip" which is available at the menu "Info -> Status". It contains multiple internal log files for different components and the current configuration (without sensitive data). | * Often we need a file "debuginfo.zip" which is available at the menu "Info -> Status". It contains multiple internal log files for different components and the current configuration (without sensitive data). | ||
* If the question or problem is related to specific network traffic, it can help if you create a small capture for the traffic if possible and share that trace file with us. We will give detailed information about how to obtain the capture. | * If the question or problem is related to specific network traffic, it can help if you create a small capture for the traffic if possible and share that trace file with us. We will give detailed information about how to obtain the capture. | ||