Firmware update

Allegro Packets releases new Firmware on a regular basis. All customers with an active support contract can install a new version for access to new features and improvements. In most cases, it is possible to downgrade to a previous version in the event a problem appears with a Firmware update. If this happens, please contact us so we can fix the issue.

New Firmware versions can be uploaded to the device either manually or automatically via our online service. In any case, a Firmware version is never activated automatically but must be activated manually since this step will clear all previous measurement data.

Online check and upload

If the device has Internet access, it is possible to check for new Firmware versions and load them automatically to the device.

1. Go to the menu "Settings -> Firmware update"
2. Click on "Check for new Firmware"
3. A dialogue will indicate if new Firmware is available, and if so, the changes will be shown.
4. After confirmation, the Firmware will be loaded onto the device but it is not yet activated!

Manual upload

With each release, Allegro Packets will send you an email with release notes and a link to download the update. If you wish to be added to this mailing list, please send us an email with the Allegro serial number to support@allegro-packets.com with the subject „Release“. You will find the serial number via the web interface under "Info → System info → System ID". A link to unsubscribe from the mailing list is included in every email.

The release email will contain a download link for the Firmware image and the release notes.

1. Go to the menu "Settings -> Firmware update"
2. Click on "Upload new Firmware" and select the Firmware file (ending with .bin) from your computer.
3. The Firmware will be loaded onto the device but it is not yet activated!

Activate Firmware versions

The Firmware activation will stop any current packet processing and clear all measured data. The new Firmware will be installed and started. All settings will remain active.

1. Go to the menu "Settings -> Firmware update"
2. In the section "Stored Firmwares" a list of up to 3 Firmware releases are displayed.
3. You can delete any version manually but the oldest one will be removed automatically once a new Firmware version is uploaded to the device.
4. Click on the button "Activate this Firmware" to start the installation process.
5. The Firmware activation can take up to 2 minutes. A confirmation dialogue should show that the new version has been successfully installed.
6. In rare cases, the web browser may lose connection to the web interface so no confirmation dialogue appears, or an error is shown.

In this case, try reloading the web page and check the active Firmware version shown at the beginning of the page.

1. If the Firmware activation fails, follow the instructions to report a bug.