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Reaching Allegro Packets Support: Difference between revisions
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→How to get support for the Allegro software or hardware
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== How to get support for | == How to get support for Allegro hardware or software == | ||
On this page you | On this page you will find important information about the initial setup of the Allegro Network Multimeter. If you have any questions or difficulties, please contact our support department. | ||
You find the contact details of our support in each release | You find the contact details of our support department in each release mail or on the printed installation guide. | ||
We do not publish | We do not publish contact details here; support is intended for customers and potential customers. | ||
=== Necessary information === | === Necessary information === | ||
We | We may ask you for additional information if necessary: | ||
* We need the ''SystemID'' to identify your | * We need the ''SystemID'' to identify your appliance. You can find this information in the menu "Info -> System info". | ||
* If you experience a crash, a special crash log is generated that helps us | * If you experience a crash, a special crash log is generated that helps us to identify and fix the problem. See also [[Reporting bugs]]. | ||
* Often we need a | * Often we need a file "debuginfo.zip" which is available at the menu "Info -> Status". It contains multiple internal log files for different components and the current configuration (without sensitive data). | ||
* If the problem | * If the question or problem is related to specific network traffic, it can help if you create a small capture for the traffic if possible and share that trace file with us. We will give detailed information about how to obtain the capture. | ||