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USB Presenter Capture: Difference between revisions
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This page describes how the Allegro Network Multimeter allows a user to start a capture with a USB presenter. This capture can be actioned 'Back in Time' for a defined period | This page describes how the Allegro Network Multimeter allows a user to start a capture with a USB presenter. This capture can be actioned 'Back in Time' for a defined period. | ||
This feature has been designed to allow non-IT staff to record pcaps when an error occurs; it also allows for captures without opening a Web interface. | In addition, the capture files can be uploaded to an SFTP server at a defined time. | ||
This feature has been designed to allow non-IT staff to record/initiate pcaps when an error occurs; it also allows for captures without opening a Web interface. | |||
== Use case example == | |||
An IT or VoIP service provider needs to troubleshoot intermittent issues at a (residential) customer. | |||
The service provider is limited by time, resources and packet capture/data collection constraints (AVG, GDPR). | |||
With the Allegro Network Multimeter "USB Capture trigger" functionality, a "fool proof" remote control is handed to the customer, with the instruction to press any button when the issue arrises. | |||
A simple button press on the remote, will initiate a pre-configured capture (filter + duration) around the time of the "incident", e.g. from 60s before until 60s after the "incident". | |||
As only packets around an issue are being recorded and saved as a pcap, the service provider needs not sift through huge amounts of data for root-cause analysis. | |||
Also, there are little to no privacy implications, since the capture was end-customer initiated, pre-filtered and limited to short time-intervals only. | |||
== Requirements == | == Requirements == | ||