Reaching Allegro Packets Support

How to get support for the Allegro software or hardware

On this page you'll find all important information about the initial setup of the Allegro Network Multimeter. If you have any questions or difficulties, please contact our support.

You find the contact details of our support in each release mails or on the printed installation guide.

We do not publish the contact details here, as the support is only intended for customers and potential customers.

Necessary information

We might ask you for additional information if necessary:

• We need the SystemID to identify your system. You can find this information in the menu "Info -> System info".
• If you experience a crash, a special crash log is generated that helps us identifying and fixing the problem. See also Reporting bugs.
• Often we need a special file "debuginfo.zip" which is available at the menu "Info -> Status". It contains a lot of internal log files for different components and the current configuration (without sensitive data).
• If the problem or question is related to specific network traffic, sometimes it can help to create a small capture for the traffic if possible and share that trace file with us. We will give detailed information about how to obtain the capture.