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Firmware update: Difference between revisions
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Allegro Packets releases new Firmware on a regular basis. All customers with an active support contract can install a new version for access to new features and | Allegro Packets releases new Firmware on a regular basis. All customers with an active support contract can install a new version for access to new features and improvements. | ||
In most cases, it is possible to also downgrade to an | In most cases, it is possible to also downgrade to an previous version in the event a problem appears with a Firmware update. If this happens, please [[Reporting bugs|contact us]] so we can fix the issue. | ||
New Firmware versions can be uploaded to the device either manually or automatically via our online service. In any case, a Firmware version is ''never'' activated automatically but must be activated manually | New Firmware versions can be uploaded to the device either manually or automatically via our online service. In any case, a Firmware version is ''never'' activated automatically but must be activated manually since this step will clear all previous measurement data. | ||
== Online check and upload == | == Online check and upload == | ||
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# Go to the menu "Settings -> Firmware update" | # Go to the menu "Settings -> Firmware update" | ||
# Click on "Check for new Firmware" | # Click on "Check for new Firmware" | ||
# A dialogue will | # A dialogue will indicate if new Firmware is available, and if so, the changes will be shown. | ||
# After confirmation, the Firmware will be loaded onto the device but it is not yet activated! | # After confirmation, the Firmware will be loaded onto the device but it is not yet activated! | ||
== Manual upload == | == Manual upload == | ||
With each release, Allegro Packets will send you an email with release notes and a link to download the update. If you wish to be added to this mailing list, please send us an email with the Allegro serial number to support@allegro-packets.com with the subject „Release“. You will find the serial number via the web interface under "Info → System | With each release, Allegro Packets will send you an email with release notes and a link to download the update. If you wish to be added to this mailing list, please send us an email with the Allegro serial number to support@allegro-packets.com with the subject „Release“. You will find the serial number via the web interface under "Info → System info → System ID". A link to unsubscribe from the mailing list is included in every email. | ||
The release | The release email will contain a download link for the Firmware image and the release notes. | ||
# Go to the menu "Settings -> Firmware update" | # Go to the menu "Settings -> Firmware update" | ||
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# Go to the menu "Settings -> Firmware update" | # Go to the menu "Settings -> Firmware update" | ||
# In the section "Stored Firmwares" a list of up to 3 Firmware releases are displayed. | # In the section "Stored Firmwares" a list of up to 3 Firmware releases are displayed. | ||
# You can delete any version manually but the oldest one will be removed automatically once a new Firmware version is | # You can delete any version manually but the oldest one will be removed automatically once a new Firmware version is uploaded to the device. | ||
# Click on the button "Activate this Firmware" to start the installation process. | # Click on the button "Activate this Firmware" to start the installation process. | ||
# The Firmware activation can take up to 2 minutes. A confirmation dialogue should show that the new version has been successfully installed . | # The Firmware activation can take up to 2 minutes. A confirmation dialogue should show that the new version has been successfully installed. | ||
# In rare cases, the web browser may lose connection to the web interface so no confirmation dialogue appears, or an error is shown. | # In rare cases, the web browser may lose connection to the web interface so no confirmation dialogue appears, or an error is shown. | ||
: In this case, try reloading the web page and check the active Firmware version shown at the beginning of the page. | : In this case, try reloading the web page and check the active Firmware version shown at the beginning of the page. | ||
# If the Firmware activation fails, follow the instructions to [[Reporting bugs|report a bug]]. | # If the Firmware activation fails, follow the instructions to [[Reporting bugs|report a bug]]. | ||