Reaching Allegro Packets Support

How to get support for the Allegro software or hardware

There are two ways of getting support in case you have questions or problems:

1. Write us an email to support@allegro-packets.com
   • Please try to give detailed information about your problem.
   • Also mention your device serial number so we know which device type is affected.
   • You can write in English or German.
2. Call us at +49 341 59 16 43 54
   • Our support line is available from 9 to 5 German local time (EST/CEST/UTC+1/2)
   • We speak English or German.

We might ask you for additional information if necessary:

• We need the SystemID to identify your system. You can find this information in the menu "Info -> System info".
• If you experience a crash, a special crash log is generated that helps us identifying and fixing the problem. See also Reporting bugs.
• Often we need a special file "debuginfo.zip" which is available at the menu "Info -> Status". It contains a lot of internal log files for different components and the current configuration (without sensitive data).
• If the problem or question is related to specific network traffic, sometimes it can help to create a small capture for the traffic if possible and share that trace file with us. We will give detailed information about how to obtain the capture.