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* your system ID | * your system ID | ||
: You can find this ID in the menu "Info -> System Info" | |||
* the file debuginfo.zip | * the file debuginfo.zip | ||
: This file contains multiple internal log files for different components to help us identify potential problems. | |||
: The file can be found in the menu "Info -> Status" at the very bottom of the page. | |||
* in case of a system crash, please provide the latest crash log. | * in case of a system crash, please provide the latest crash log. | ||
: This file can be found in the menu "Info -> Status" | |||
Put this information into an email and send it to [[Reaching Allegro Support|Allegro support]]. | Put this information into an email and send it to [[Reaching Allegro Support|Allegro support]]. |
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