VoIP monitoring and troubleshooting: Difference between revisions

Crackling, echoing or muffled audio may very well not be due to the network. Unfortunately these specific things also cannot be derived from the information in the audio Level graph. It’s cases like this for which the Allegro Network Multimeter provides the download buttons Audio1 and Audio2. Where allowed or where troubleshooting benefits outweigh privacy constraints, the administrator/engineer may want to download the call audio, per direction, as an MP3. This helps troubleshoot certain issues and provides audible evidence of a bad headset (cable), terrible car kit or other things alike. As already once stated above...the slicing of recorded packet data is supported and fully customizable within the Allegro Network Multimeters. For instance, one may want to slice RTP packets after the first 128 bytes to eliminated these possibilities for listening in on conversations.