Reporting Bugs: Difference between revisions
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(Created page with "If you experience a bug or problem with the Allegro Network Multimeter, please gather the following information and send them to support@allegro-packets.com: * your system ID...") |
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If you experience a bug or problem with the Allegro Network Multimeter, please gather the following information and send them to support | If you experience a bug or problem with the Allegro Network Multimeter, please gather the following information and send them to our [[Reaching Allegro Support|support]]: | ||
* your system ID | * your system ID | ||
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*:: This file can be found in the menu "Info -> Status" | *:: This file can be found in the menu "Info -> Status" | ||
Put these information into an email and send it to | Put these information into an email and send it to the [[Reaching Allegro Support|Allegro support]]. | ||
Revision as of 11:55, 24 April 2020
If you experience a bug or problem with the Allegro Network Multimeter, please gather the following information and send them to our support:
- your system ID
- You can find this ID in the menu "Info -> System Info"
- the file debuginfo.zip
- This file contains a lot of internal log files for different component which helps us to identify potential problems.
- The file can be found in the menu "Info -> Status" at the very bottom of the page.
- in case of a system crash, please provide the latest crash log
- This file can be found in the menu "Info -> Status"
Put these information into an email and send it to the Allegro support.