Reporting Bugs: Difference between revisions
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If you experience a bug or problem with the Allegro Network Multimeter, please gather the following information and send | If you experience a bug or problem with the Allegro Network Multimeter, please gather the following information and send it to our [[Reaching Allegro Support|support]]: | ||
* your system ID | * your system ID | ||
: You can find this ID in the menu "Info -> System Info" | |||
* the file debuginfo.zip | * the file debuginfo.zip | ||
: This file contains multiple internal log files for different components to help us identify potential problems. | |||
: The file can be found in the menu "Info -> Status" at the very bottom of the page. | |||
* in case of a system crash, please provide the latest crash log | * in case of a system crash, please provide the latest crash log. | ||
: This file can be found in the menu "Info -> Status" | |||
Put | Put this information into an email and send it to [[Reaching Allegro Support|Allegro support]]. | ||
Latest revision as of 14:58, 5 May 2020
If you experience a bug or problem with the Allegro Network Multimeter, please gather the following information and send it to our support:
- your system ID
- You can find this ID in the menu "Info -> System Info"
- the file debuginfo.zip
- This file contains multiple internal log files for different components to help us identify potential problems.
- The file can be found in the menu "Info -> Status" at the very bottom of the page.
- in case of a system crash, please provide the latest crash log.
- This file can be found in the menu "Info -> Status"
Put this information into an email and send it to Allegro support.