Reporting Bugs

From Allegro Network Multimeter Manual
Revision as of 16:27, 28 April 2020 by David.Griffiths (talk | contribs)
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If you experience a bug or problem with the Allegro Network Multimeter, please gather the following information and send it to our support:

  • your system ID
    You can find this ID in the menu "Info -> System Info"
  • the file debuginfo.zip
    This file contains multiple internal log files for different components to help us identify potential problems.
    The file can be found in the menu "Info -> Status" at the very bottom of the page.
  • in case of a system crash, please provide the latest crash log.
    This file can be found in the menu "Info -> Status"

Put this information into an email and send it to Allegro support.