Reaching Allegro Packets Support

How to get Allegro Packets hardware or software support

The Allegro Packets Support can be reached via e-mail, phone or by filling out the Allegro Packets Support form.

Necessary information

We may ask you for additional information if necessary:

• We need the System ID to identify your appliance. You can find this information in the menu Info → System Info.
• If you experience a crash, a special crash log is generated that helps us to identify and fix the problem. See also Reporting Bugs.
• Often we need a file debuginfo.zip which is available at the menu Info → Status in the Debug information section. It contains multiple internal log files for different components and the current configuration (without sensitive data).
• If the question or problem is related to specific network traffic, it can help if you create a small capture of the traffic if possible and share that trace file with us. We will give detailed information about how to obtain the capture.